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What should I expect in the first week?
Plants acclimatise. Cooling builds. By day 7, the zone feels different.
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What daily care does the owner actually do?
Almost nothing. Terrapod™ auto-nurtures. Check the dashboard. Enjoy the cool.
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How do I know it is working?
Dashboard shows zone temperature, humidity, and comfort score. You will feel it too.
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What does a typical maintenance visit look like?
Trim, soil refresh, health check. 15 minutes per pod. Scheduled. Predictable.
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Can my facility team handle it or do I need specialists?
Basic care: your team. Deep maintenance: our trained Saheli service partners.
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What if a plant dies or gets damaged?
Replacement guaranteed under warranty. Same species, same size, same day.
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What does the warranty cover and for how long?
Plant health, Terrapod™ structural integrity, Moisterra™ performance. 1 year standard.
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What is the response time if something goes wrong?
Service request via app. Response within 24 hours. Resolution within 48.
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Can I extend the warranty or buy a service agreement?
Annual service agreements available. Predictable cost. Priority response.
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How do I read the dashboard as a non-technical owner?
Green means good. Yellow means attention. Red means act. Three colours, zero jargon.
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What does the AI actually monitor and why should I care?
Soil moisture, ambient light, leaf health, zone comfort. It cares so you don't have to.
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Is my building data private?
Your data. Your dashboard. Azure cloud. No sharing without your explicit consent.
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What happens to the pods during monsoon?
Areca palms love monsoon. Reduce watering. The season does the work.
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Do pods go dormant in winter?
Growth slows. Cooling demand drops. The plant rests. So does your bill.
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How do I prepare for peak summer?
March to November. 9 months of cooling. Pods are already designed for this.
